How long will it take for my order to be delivered? 

All our products are delivered via Royal Mail First Class Post. We aim to dispatch all goods within 24 hours of you placing the order. Our delivery times are 1 - 5 working days. Please note that some items come directly from the manufacturer in which case we will notify you via email. 

How much is the Postage and Packing? 

Postage and Packing is £1.95 on all orders. 

How do I return an item? 

If you are not satisfied with your order, goods may be returned  in the original  condition and packaging within three weeks for a full refund (minus postage costs). We recommend that you obtain proof of postage on any returns, which is free from the Post Office. 

What do I do if an item is faulty, wrong or damaged?

If we have supplied an item that is faulty, wrong or damaged please contact us so that we can resolve the issue. 

Do I have to pay for returns? 

Yes, unless the item is faulty in which case we will refund the cost of postage. 

How can I contact you?

You can contact us in the following ways:

Or Via the Contact Page Here.

This privacy policy sets out how "Baby Not Included" uses and protects any information you give when you use this website. 

"Baby Not Included" is committed to ensuring that you privacy is protected. Should we ask you to provide certain information by which you can be identified when using this website, then you can be assured that it will only be used in accordance with this privacy statement. 

We may make changes to this policy from time to time. This policy is effective from 11th May 2007. 

What we collect

We may collect the following information:

• Name and job title
• Contact information including email address
• Demographic information such as postcodes, preferences and interests
• Other information relevant to customer surveys and/or offers.

What we do with the information we gather

We require this information to understand your needs and provide you with a better services, and in particular for the following reasons:

• Internal record keeping
• We may use this information to improve our products and services
• We may periodically send promotional emails about new products, special offers or other information which we think you may find interesting using the email address which you have provided
• From time to time we may also use your information to contact you for market research purposes. We may contact you by email, phone, fax or mail. We may use the information to customise the website according  to your interests.

How we use cookies

A cookie is a small file which asks permission to be placed on your computer's hard drive. Once you agree, the file is added and the cookie helps analyse web traffic or lets you know when you visit a particular site. cookies allow web applications to respond to you as an individual. The web application can tailor its operations to your needs, likes and dislikes by gathering and remembering information about your preferences. 

We use traffic log cookies to identify which pages are being used. This helps us analyse data about webpage traffic and improve our website in order to tailor it to customer needs. We only use this information for statistical analysis purposes and then the data is removed from the system. 

Overall, cookies help us provide you with a better website, by enabling us to monitor which pages you find useful and which you do not. A cookie in  no way gives us access to your computer or any information about you, other than the data you choose to share with us. 

You can choose to accept or decline cookies. Most web browsers automatically accept cookies, but you can usually modify your browser setting to decline cookies if you prefer. This may prevent you from taking full advantage of the website. 

Links to other websites

Our website may contain links to other websites of interest. However, once you have used these links to leave our site, you should note that we do not have any control over that other website. Therefore, we cannot be responsible for the protection and privacy of any information which you provide whilst visiting such sites and such sites are not governed by this privacy statement. you should exercise caution and look at the privacy statement applicable to the website in question. 

Controlling your personal information 

You may choose to restrict the collection or use of your personal information in the following ways:

• If you have previously agreed to us using your personal information for direct marketing purposes,  you may change your mind at any time by writing or emailing us  at mail@babynotincluded.co.uk

We will not sell, distribute or lease your personal information to third parties unless we have your permission or are required by law.